Urgent need for Canada
Salary: 17.50 to 19.50 hourly (To be negotiated) / 30 to 40 hours per week
Job Vacancy: 20
Duty Time: 8 hour
Experience: Not Mentioned
Receptionist Hotel Job Description:
The Hotel Receptionist is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and providing information and assistance to guests during their stay. The role requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
Receptionist Hotel Job Responsibilities:
Guest Services:
Greet and welcome guests as they arrive at the hotel.
Ensure efficient check-in and check-out processes.
Provide information about hotel services, amenities, and local attractions.
Address guest inquiries and complaints in a timely and professional manner.
Assist guests with special requests, including reservations, transportation, and concierge services.
Reservation Management:
Process reservations, cancellations, and modifications.
Maintain accurate records of room availability and guests’ accounts.
Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
Financial Transactions:
Handle cash, credit card transactions, and billing processes accurately.
Prepare and reconcile guest accounts and invoices.
Assist with end-of-day financial reporting.
Administrative Duties:
Answer and manage incoming calls and emails.
Maintain a clean and organized front desk area.
Keep records of guest information and preferences to enhance future visits.
Safety and Security:
Monitor guest and public areas for security concerns.
Follow all hotel policies and procedures regarding safety and emergency situations.
Ensure guest privacy and confidentiality at all times.
Qualifications:
Education:
- High school diploma or equivalent; additional qualifications in hospitality management are a plus.
- Experience:
- Previous experience as a receptionist, front desk agent, or in customer service is preferred.
- Familiarity with hotel management software (e.g., Opera, Protel) is an advantage.
Skills:
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Proficient in Microsoft Office Suite and other office equipment.
- Excellent problem-solving abilities.
- Personal Attributes:
- Professional appearance and demeanor.
- Friendly, approachable, and customer-oriented.
- Dependable and punctual.
Working Conditions:
Availability to work shifts, including evenings, weekends, and holidays.
Ability to stand for extended periods and handle luggage if necessary.
How to Apply
Email: tsglobalhiring@gmail.com